Google and HP have requested US stores selling the computer maker’s latest Chromebook 11, including Amazon.com and Best Buy, to withdraw their products from sale. This request follows a “small number” of reports of chargers overheating.
Google and HP just launched the $279 laptop last month.
The disappearance from U.S. retail outlets was by The Verge, (a publication that covers technology where it meets other mainstream cultures) citing sources at the U.S. retail giant. Best Buy reportedly ordered its employees to remove the Chromebook from store shelves, citing an internal memo that said: “Stores should stop selling the HP Chromebook 11 effective immediately.”
“We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can,” the spokesperson for Google said.
HP is warning users who have purchased a HP Chromebook 11 to not use the original charger that was provided with the device.
If you have already purchased a Chromebook HP is advising that customers can “continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone” until they have a solution to the problem.